Y-COMBINATOR funded
YC-BACKED
Automate your property management frontline
❇︎ Operator is an AI phone assistant for your maintenance, leasing, and support that answers calls & messages, converts leads, triages issues ...and everything in between.
4.8 / 5.0
Loved by managers & residents
Trusted by real estate professionals
Integrates with your stack
https://res.cloudinary.com/dtn1fskpj/video/upload/v1749494156/ElevenLabs_Coco_q2koh5.mp3
Staff your phone, sms and more with an AI Operator available 24/7 in any language
Hi this Scott, thanks for calling Riverstone Properties. How can I help you today?
Hi, this is Maya Garcia — I live in Lot 17 at Willow Creek. I wanted to report some loud noise that’s been going on every night for the past few days.
Hi Maya, good to hear from you. I know this is the second time you're calling about this issue.  Can you tell me a little more about the noise this time with your neighbor Darius?Yeah, it’s coming from Darius at Lot 19 — they’ve had music blasting past 10 PM, sometimes until midnight. It’s been hard for my kids to sleep.Got it. I’ll log this as a formal noise complaint and we’ll follow up directly with the Darius. Would you like to be notified once that’s been addressed?Yes please, just a quick update would be great.You got it. I’ve recorded this for the community manager to review this afternoon. We’ll reach out to the neighbor and let you know what steps we take.Thanks, I appreciate it. Actually, while I have you — I think there’s a mistake on my rent ledger. I paid by check on the 1st, but it’s still showing I owe for June.Let me take a quick look. One second… Okay, I see the charge, but there’s no payment recorded yet. Do you have the check number?Yeah, it was check #2181 for $710. I dropped it off in the office dropbox.Ah, found it. Looks like the payment was entered under Lot 71 by mistake — must’ve been a typo. I’ll correct that now and apply the payment to your account.AHHh, thank you!! I was worried I’d get a late fee.No worries — I’ve updated it, and you’re all set. No late fee will be applied. I’ll also email you a corrected receipt.Awesome. Thanks again, Scott. Appreciate you helping with both things.Anytime, Maya. We’ll be in touch soon about the noise complaint. Have a good day!You too!

AI Operator

152 reviews
24//7 availability, day & night
Instant responses with <2 minute SLA
Automate common workflows
Integrate with any system
https://res.cloudinary.com/dtn1fskpj/video/upload/v1749494156/ElevenLabs_Coco_q2koh5.mp3
Staff your phone, sms and more with an AI Operator available 24/7 in any language
Autopilot Maintenance Handling

Answers in seconds across phone, SMS

Autopilot Maintenance Handling

Answers in seconds across phone, SMS

Integrate with any system
https://res.cloudinary.com/dtn1fskpj/video/upload/v1749494156/ElevenLabs_Coco_q2koh5.mp3
Staff your phone, sms and more with an AI Operator available 24/7 in any language

Hi this Scott, thanks for calling Riverstone Properties. How can I help you today?
Hi, this is Maya Garcia — I live in Lot 17 at Willow Creek. I wanted to report some loud noise that’s been going on every night for the past few days.
Hi Maya, good to hear from you. I know this is the second time you're calling about this issue.  Can you tell me a little more about the noise this time with your neighbor Darius?Yeah, it’s coming from Darius at Lot 19 — they’ve had music blasting past 10 PM, sometimes until midnight. It’s been hard for my kids to sleep.Got it. I’ll log this as a formal noise complaint and we’ll follow up directly with the Darius. Would you like to be notified once that’s been addressed?Yes please, just a quick update would be great.You got it. I’ve recorded this for the community manager to review this afternoon. We’ll reach out to the neighbor and let you know what steps we take.Thanks, I appreciate it. Actually, while I have you — I think there’s a mistake on my rent ledger. I paid by check on the 1st, but it’s still showing I owe for June.Let me take a quick look. One second… Okay, I see the charge, but there’s no payment recorded yet. Do you have the check number?Yeah, it was check #2181 for $710. I dropped it off in the office dropbox.Ah, found it. Looks like the payment was entered under Lot 71 by mistake — must’ve been a typo. I’ll correct that now and apply the payment to your account.AHHh, thank you!! I was worried I’d get a late fee.No worries — I’ve updated it, and you’re all set. No late fee will be applied. I’ll also email you a corrected receipt.Awesome. Thanks again, Scott. Appreciate you helping with both things.Anytime, Maya. We’ll be in touch soon about the noise complaint. Have a good day!You too!
Integrate with any system
https://res.cloudinary.com/dtn1fskpj/video/upload/v1749494156/ElevenLabs_Coco_q2koh5.mp3
Staff your phone, sms and more with an AI Operator available 24/7 in any language

Hi this Scott, thanks for calling Riverstone Properties. How can I help you today?
Hi, this is Maya Garcia — I live in Lot 17 at Willow Creek. I wanted to report some loud noise that’s been going on every night for the past few days.
Hi Maya, good to hear from you. I know this is the second time you're calling about this issue.  Can you tell me a little more about the noise this time with your neighbor Darius?Yeah, it’s coming from Darius at Lot 19 — they’ve had music blasting past 10 PM, sometimes until midnight. It’s been hard for my kids to sleep.Got it. I’ll log this as a formal noise complaint and we’ll follow up directly with the Darius. Would you like to be notified once that’s been addressed?Yes please, just a quick update would be great.You got it. I’ve recorded this for the community manager to review this afternoon. We’ll reach out to the neighbor and let you know what steps we take.Thanks, I appreciate it. Actually, while I have you — I think there’s a mistake on my rent ledger. I paid by check on the 1st, but it’s still showing I owe for June.Let me take a quick look. One second… Okay, I see the charge, but there’s no payment recorded yet. Do you have the check number?Yeah, it was check #2181 for $710. I dropped it off in the office dropbox.Ah, found it. Looks like the payment was entered under Lot 71 by mistake — must’ve been a typo. I’ll correct that now and apply the payment to your account.AHHh, thank you!! I was worried I’d get a late fee.No worries — I’ve updated it, and you’re all set. No late fee will be applied. I’ll also email you a corrected receipt.Awesome. Thanks again, Scott. Appreciate you helping with both things.Anytime, Maya. We’ll be in touch soon about the noise complaint. Have a good day!You too!
Integrate with any system
https://res.cloudinary.com/dtn1fskpj/video/upload/v1749494156/ElevenLabs_Coco_q2koh5.mp3
Staff your phone, sms and more with an AI Operator available 24/7 in any language

Hi this Scott, thanks for calling Riverstone Properties. How can I help you today?
Hi, this is Maya Garcia — I live in Lot 17 at Willow Creek. I wanted to report some loud noise that’s been going on every night for the past few days.
Hi Maya, good to hear from you. I know this is the second time you're calling about this issue.  Can you tell me a little more about the noise this time with your neighbor Darius?Yeah, it’s coming from Darius at Lot 19 — they’ve had music blasting past 10 PM, sometimes until midnight. It’s been hard for my kids to sleep.Got it. I’ll log this as a formal noise complaint and we’ll follow up directly with the Darius. Would you like to be notified once that’s been addressed?Yes please, just a quick update would be great.You got it. I’ve recorded this for the community manager to review this afternoon. We’ll reach out to the neighbor and let you know what steps we take.Thanks, I appreciate it. Actually, while I have you — I think there’s a mistake on my rent ledger. I paid by check on the 1st, but it’s still showing I owe for June.Let me take a quick look. One second… Okay, I see the charge, but there’s no payment recorded yet. Do you have the check number?Yeah, it was check #2181 for $710. I dropped it off in the office dropbox.Ah, found it. Looks like the payment was entered under Lot 71 by mistake — must’ve been a typo. I’ll correct that now and apply the payment to your account.AHHh, thank you!! I was worried I’d get a late fee.No worries — I’ve updated it, and you’re all set. No late fee will be applied. I’ll also email you a corrected receipt.Awesome. Thanks again, Scott. Appreciate you helping with both things.Anytime, Maya. We’ll be in touch soon about the noise complaint. Have a good day!You too!
Integrate with any system
Instant Answers

Responds 24/7 like a human to everyday resident questions like lease, payment, and property details. Level pulls answers from your knowledge base, logs every interaction, and leaves staff free for higher-value work.

Uptick in resident satisfaction
Decrease manual ticket volume
Take Actions

Prospects book tours in a single tap. Level syncs with your leasing calendar, sends confirmations and reminders, and follows up automatically, so no lead falls through the cracks.

Convert more leads to tours
Reduce missed connections
Resolve Issues

Real-time triage diagnoses maintenance requests, prioritizes them, and routes jobs to the right vendor before the phone even stops ringing -- cutting out voicemail ping-pong and guesswork.

On-time work-order completion
Eliminate remote call centers
Personalized

Replace your robo phone menu with something more human

A personalized assistant that greets by name, recalls previous issues, & follows up until each case is resolved.

Setup in minutes
Soho Properties
Maya, 1504 Golden Ave

Hello there, I’m calling because my furnace just went out again. It’s freezing in here!

Hi Maya, I’m sorry to hear that! I see the current temperature at your location is 37 degrees. That’s definitely too cold to go without heat this evening.

It looks like this may be connected to the heating issue you reported last week. Thank you for flagging that. I’ve just created an emergency ticket for this issue and will be dispatching our preferred vendor Hailey Heating & Cooling.

I will send you a text update as soon as their technician is on route...

Powered by Level

Hi there, I’m wondering when my lease agreement ends and if I can renew for one year?

Hello Maya! Hope you’re enjoying today’s clear 72 °F weather. 🌤️

I also see your dryer-vibration ticket (#3814) was closed on Friday—let me know if anything still rattles.

For Unit 4B you’ve got three choices:
- 12-month term: $2,210/mo
- 9-month term: $2,255/mo

If one looks good, just tell me and I’ll email the renewal packet right away.

Send a text message response
Powered by Level

Hi there, I’m wondering when my lease agreement ends and if I can renew for one year?

Hello Maya!
Hope you’re enjoying today’s clear 72 °F weather. 🌤️

I also see your dryer-vibration ticket (#3814) was closed on Friday—let me know if anything still rattles.

For Unit 4B you’ve got two choices:
- 12-month term: $2,210/mo
- 9-month term: $2,255/mo

If one looks good, just tell me and I’ll email the renewal packet right away.

Send a follow-up message
Powered by Level
Always On 24/7/365

Never miss another ring

Stress free, Operator answers every phone call and message:

Emergencies

Showings

Payments

Issues

Madeline
1:46 AM
There's a huge bat in our living room and we can't get it out...
Michael
11:38 PM
Hi, I'm trying to schedule a showing for tomorrow evening...
Callie
2:17 PM
Hi, I'm trying to schedule a showing for tomorrow evening...
Eric
9:07 PM
The garbage disposal isn't turning on. Is there a way to reset it?...

Operator works while you sleep...

Automatically responding, handling, routing, and escalating everything from after-hour issues to property showings.

Every day, rain

or

shine

Magicaly Simple

Communications on Autopilot

Calls, texts and message are automatically triaged, routed, and handled based on your custom documentation and workflow setups. Issue tickets sync with your existing software and thread in one view, with complete resident history and property context.

See it in action
Michael: Gate code isn’t working this morning
9:16 AM
Wants new code or remote reset ASAP.
New gate code has been sent to Michael
9:16 AM
Condo association contacted; Property docs updated
Darius: Neighbor’s dog barking nonstop!?!
5:24 AM
Reports noise complaint, asks for quiet-hours reminder.
Neighboring residents notified
5:24 AM
Units on floors 3, 4, & 5 have been messaged re: complaint
Meridith: I’m locked out and it’s midnight!
2:05 AM
Resident left keys inside, needs overnight access to the property immediately
Locksmith dispatched to property
2:05 AM
Lock Unlock LLC accepted job and is on route to property; Estimate is $245 & tenants are responsible based on lease
James: Renewal request from long-time tenant
12:42 PM
Requests necessary forms and timeline. Wants to know if service-animal paperwork is still required.
Standard renewal policy rates sent to James
12:42 PM
Renewal lease agreement drafted; Sent to tenant by email for review with standard 7-day deadline
Emma: Smoke alarm won’t stop beeping!
8:53 PM
Battery chirping every 30 seconds; resident can’t silence it.
Triaged issue as tenant responsible
8:53 PM
Determined smoke detector location; resident responsible
Adam: Can maintenance swing by after 3 pm?
1:31 PM
Follow-up to previous ticket; coordinating access window.
Updated handyman Robert on schedule
1:31 PM
Superior Maintenance confirmed 4:00pm availability for repair
Success Stories

Results speak

Transform your real estate company in just 30 days — see how other industry leaders use Level to drive new revenue, scale your team, increase CX satisfaction, and reduce overhead costs.

Hear how we can help your business
Human Powered

Supercharge your team

Hand off the routine tasks and get out of the weeds. Operator takes care of the busy work with an audit trail, so you & your team can focus on what's most critical.

Leasing Manager
April
Maintenance Coordinator
Karen
Customer Support
Tyron
Operations
Andrea
Realtor
Jennifer
Support
Emily
Account Payables
Reynolds
Showings
Becky
Leasing Manager
April
Maintenance Coordinator
Karen
Customer Support
Tyron
Operations
Andrea
Realtor
Jennifer
Support
Emily
Account Payables
Reynolds
Showings
Becky
Knowledge Base

Customize AI workflows across every property and level

Set up unique playbooks, instructions & rules by site, building, user and more — from locational wayfinding to preferred vendor lists.

Learn more
Data Integrations

Connects and compliments your existing stack

Operator is designed to easily integrate and enhance your current software stack. Free your data with no API keys, lock-ins, or data silos.

Set up integrations
100+
Integrations
Functionalities

Automate your real estate back office end-to-end

Localized Responses

Speaks the resident’s language, references local regs, and adjusts time zones automatically.

Self-Learning Knowledge Base

Answers grow smarter with every call, text, or email, surfacing property-specific policies and past fixes in milliseconds.

Workflows

Trigger, route, and close tickets end-to-end—rent reminders, maintenance triage, vendor follow-ups.

Personalized

Greets residents by name, recalls last tickets, and tailors replies to unit history and lease details.

Smart Scheduling

Books showings, vendor visits, and callbacks directly on your calendar based on real-time availability.

Intelligent Dispatch

Assigns work orders to the nearest qualified tech, notifies them, and tracks progress until completion.

Weather Triggers

Launches freeze alerts, storm prep, and HVAC checks the moment severe weather hits your area.

Omni-Channel Inbox

Manages phone, SMS, and email in one queue—maintaining full context as conversations hop channels.

Warm Transfers

Seamlessly hand live calls from the AI operator to your team—no dropped context, no repeating details.

Call Recording

Every conversation is automatically captured, transcribed, and indexed so you can search, audit, & iterate.

Test Before Launch

Run real-world call, SMS, and email simulations to stress-test workflows and fix gaps before tenants ever pick up the phone.

Operator can be your...

Front Desk & Maintenance Coordinator

Handle every inbound call, text, and message from triaging issues to dispatching vendors, so your team can focus onsite on what's most important

Instant Resident Responses

Answers in seconds across phone, SMS, and email, deflecting FAQs and boosting satisfaction without adding headcount.

Autopilot Maintenance Handling

Generates work orders, schedules the right vendor, tracks completion, and closes the loop with residents... no clipboard chasing required.

Learn more

Operator can be your...

Always-On Guest Concierge

Answer every guest inquiry, automates room-readiness, and resolves service requests before they hit the front desk so staff can focus on memorable stays, not manual triage.

Smart Messaging

24/7 chat and voice in any language, confirming reservations, pushing mobile keys, and upselling spa packages in a single thread.

Dynamic Digital Guidebook

Auto-assigns housekeeping turns, syncs with engineering for fixes, and restocks amenities the moment a guest checks out—flipping rooms faster and protecting RevPAR.

Learn more

Operator can be your...

Always-On Guest Concierge

Greet every renter inquiry in seconds, prescreening for renter policies, booking showings, and qualifing leads straight into your CRM.

Instant Lead Capture

Answers across phone, SMS, and chat, handles rent & lease questions, and collects applications before competitors even reply.

One-Tap Tour Booking

Pulls your calendar, sends confirmations & access codes, and nudges prospects post-tour to drive faster lease-ups.

Learn more

AI Operator

Staff your phone line with an agent available 24/7 in any language
152 reviews
24//7 availability, day & night
Instant human-like responses
Integrate with any system